Settling in & Concierge

Settling-in a new foreign country like China as an expatriate is a challenging task for both the corporations and the assignees.

On arrival, Scout Relocation teams offer a wide range of Settling-in & Concierge Services to make the process of transition as simple as possible during those overwhelming first days and weeks. From moving in preparation (Check-in) to police registration, bank account opening, car rental assistance and much more, Scout Relocation is here to ensure that the assignee and their family are experiencing a smooth transition into their new city (Beijing, Shanghai,)

Scout Relocation Settling-in & Concierge Services:

  • Pre-move inspection (House):
    Scout Consultant inspect the assignee’s house to make sure it is fully ready for use. (Cleaning Services, Repair, Furniture, Internet, Telephone…).
  • Airport Pick up & Drop Off:
    Whichever city the assignee is arriving (Beijing, Shanghai…), a Scout Consultant will greet you at the airport and be at your service.
  • Living Area Discovery Tour:
    Large Chinese cities like Beijing and Shanghai need time for an assignee and their family to get familiar with. Scout City Orientation Tour shows the surroundings to the assignee and their family (International schools, hospitals, supermarkets, transportation facilities…).
  • Check-In:
    Scout Consultant will schedule a meeting with the assignee and the landlord prior to the move in date, to make a full inventory of the house and exchange keys.
  • Wi-Fi and TV Satellite Services:
    Scout relocation services experts are available to assist you in your Wi-Fi and TV Satellite needs.
  • Police Registration (within 24 Hours after moving in – Required by law):
    During the check-in or within 24 hours after moving into your new property, a Scout Consultant will help you register at the police station as required by law in China (Beijing, Shanghai…).
  • Bank Account Opening:
    In China (Beijing, Shanghai…) the language gap may be difficult to manage for new expatriates therefore Scout Consultants can help you with your banking needs.
  • Mobile Phone (Subscription & Purchase):
    A large number of phone and internet packages are available on the market. Let your Scout Consultant help you choose the most suitable service package for you.
  • Furniture Rental:
    Settling-in in a new house can be pleasant, even more so if all the furniture fits your needs and desires. If there is any lack of it, Scout Relocation furniture rental service is here to help you procure any further furniture you might want or need.
  • Property & Health Insurance (Subscription):
    While being abroad, having a good health coverage is a must. Insurance for your belongings and the property, the assignee and their family leases may also require an insurance plan.  Landlords in large cities like Beijing & Shanghai are more likely to request the assignee to take an insurance plan.
  • Handyman (small renovations):
    Scout Relocation services do include some handyman help in case small renovation or repairs are needed by the tenant.
  • Ayi or Nanny (Interview & Booking):
    Scout Relocation services includes not only booking of a qualified Ayi or Nanny, but also selection to make sure the domestic will be somebody worthy of your trust.
  • Car Rental or Driver:
    Settling-in in your house is one thing but what about other relocation services that may be needed as an expat? In case the assignee and their family would need a Car Rental or Driver to help them drive around, Scout relocation is here to select the right provider for them. It takes time for any foreigner to get accustomed to the traffic in large Chinese cities. (Beijing, Shanghai…)
  • Driving License Application:
    If you want to drive your imported or rented car, a driving license must be obtained. (Exception of Belgium and Hong Kong nationals). Because finding your way through the Beijing or Shanghai administrative maze is not easy for foreigners, Scout Relocation offers its registration services to help you pass your driving license.
  • Translation Assistance:
    In case of any administrative translation needs (notarization, contracts…), Scout Relocation and its selected partners can assist you.
  • Storage (short & long term):
    Scout Relocation and its selected suppliers provides storage services for all your needs.
  • Professional Cleaning:
    Grease and dirt accumulate in a house, especially in cities as polluted as Beijing and Shanghai, and sometimes an Ayi is not sufficient enough to take care of the deep dirty work. Scout relocation provides deep cleaning services if needed by the assignee. Our selection of professional cleaning partners will ensure a spotless house when you begin settling-in.
  • Pest control:
    Scout Relocation expert exterminator partners can treat cockroaches, mice, rats, termites, ants and other pests fast and effectively.
  • Plant Management:
    Scout relocation partners offer plant management services including; selection of plants from their catalogue, delivery to door, design advice depending to your choices and domestic plant care.
  • House security:
    Scout relocation offers a wide range of home security systems depending of your concerns; alarms, locks, safes and cameras are examples of tools our partners can provide.
  • Chinese Classes:
    Speaking Chinese isn’t as hard as people think. Do not let the language frighten you, and with the help of Scout Relocation Language partner training services, find the motivation and the courage to learn a new language!
  • Indoor & Outdoor Environment (Air Purifier, Water Filter, Masks, Monitor, …):
    The air-pocalypse is a threat to take seriously, especially in large cities like Beijing or Shanghai. A good settling-in program requires one to be equipped with tools to help you and your family live in a healthy environment. Scout Relocation service includes assistance to help you choose the most suitable equipment provider for your family protection (Air Purifiers, Water filters, Masks, Monitors, etc.).
  • Shopping assistance (Orientation & Translation):
    Beijing and Shanghai are fabulous cities for shopping fanatics. Our Scout Relocation consultants are here to help guide and negotiate for you during your shopping trips.
  • Online ticket booking (Train, Airplane, Concert, …):
    Once settled in China, the assignee and their family may want to take in all the sights and experiences that China has to offer (Music Concerts, Theatre, Travelling…) which may require some online booking (English or Chinese). Scout Relocation is available to assist the assignee in buying tickets if such services are needed.
  • Online Purchases (Food, Furniture, Clothing, etc.):
    China’s online shopping is highly developed and extremely convenient. Ask your Scout Relocation consultant if any online purchasing assistance is required.


To find out more about settling-in & concierge services or any other relocation service, contact Scout Relocation today.

We have not tried all Scout Relocation services but the water filter installation and our driver services were very helpful.